Refund-Policy

At homcovey, we stand behind the quality of our daily home tableware collections. All after-sales and return operations are officially supported and managed by Dongguan Xingmang Communications Technology Co., Ltd. to ensure reliable customer protection. Eligible return requests can be submitted within 30 calendar days following package delivery.

Homcovey wants you to feel confident about your purchase. If something is not right, please contact us at service@homcovey.com before sending anything back so we can review your request and provide the correct instructions. We will process your request within 5–10 business days.

Return Window

Eligible products may be returned within 30 days after delivery. Return requests should be emailed to us as soon as possible after you notice an issue.

Eligibility

  • The item must be unused, undamaged, complete, and in its original packaging when possible.

  • Proof of purchase, such as an order number or confirmation email, is required.

  • Items damaged by misuse, improper care, unauthorized repair, normal wear, or accidental damage after delivery are not eligible.

  • Final sale items, gift cards, and customized items are not eligible unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, email us with your order number, a clear explanation, and photos of the item and packaging. We will review the information and may offer a replacement, refund, exchange, or another appropriate solution.

Return Instructions

Returns must be approved by our support team before shipment. Items sent back without prior approval may not be accepted or refunded. We will provide return instructions by email after your request is reviewed.

Refunds

After an approved return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider.

Exchanges

When an exchange is available, we may offer a replacement item after the original item is reviewed or after the issue is verified through photos and order details.

Return Shipping Costs

Return shipping costs may be the customer's responsibility unless the return is caused by our error, a defective item, or an incorrect item. Any applicable shipping costs are not refundable unless required by law.

For return help, email service@homcovey.com.