Return and Refund Policy

Return & Refund Policy

At homcovey, we strive to deliver pleasant and worry-free shopping experiences for all your daily home dining needs. This policy outlines the complete guidelines for returns, damage claims, and refund applications for all our home bowl and tableware products.

1. Return Window

Customers are eligible to submit return requests within 30 calendar days after package delivery. To ensure a smooth return, items should ideally be in brand new, unused condition with their original packaging and accessories whenever possible.

2. Non-Returnable Items

To ensure customer satisfaction while maintaining quality standards, almost all of our home tableware collections are eligible for return. The only exception applies to strictly customized or personalized tableware items created specifically to unique customer requests. Even for final-sale or promotional items, we encourage you to contact our support team if you encounter any issues, and we will do our best to provide a fair and flexible solution.

3. How to Request a Return & Return Address

To initiate a return, please contact our support team at service@homcovey.com and provide your order number, the item you wish to return, the reason for the return, and relevant photos or videos where applicable. Once your request is verified and approved, our team will promptly provide you with the correct return instructions and designated return address.

4. Damaged, Incorrect, or Missing Items

We recommend that you carefully inspect all bowl and tableware goods immediately after receiving your parcel. If you receive broken, scratched, defective, mismatched items, or encounter missing products in your order, please contact our support team promptly at service@homcovey.com. Kindly provide your order number and clear visual evidence including photos or videos of the tableware, outer packaging, and shipping label. Our team will verify your case quickly and offer suitable solutions including replacement or full refund.

5. Return Shipping Costs

• Preference-Based Returns: For voluntary or personal-reason returns, customers are generally responsible for return shipping costs. We recommend using a trackable shipping service for peace of mind.
• Defective or Damaged Items: If the item arrives damaged, defective, incorrect, or materially different from the product description, we will cover the return or provide an appropriate replacement/refund at no additional cost to you.

6. Refunds

Once your returned item has been received and inspected at our facility, approved refunds are issued to your original payment method within 3 to 5 business days.

7. Contact Support

For any return, exchange, or refund inquiries, please feel free to reach out through our official channels: