Shipping Policy

Shipping Policy

At homcovey, we strive to ensure your home tableware and bowl collections reach you safely and efficiently. This policy outlines our shipping procedures, costs, and delivery timelines.

1. Order Processing Time

Orders are typically processed, packed, and prepared for dispatch within 1 to 3 business days after payment confirmation. Please note that orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods, Costs, and Delivery Estimates

Applicable shipping alternatives, corresponding shipping charges and projected delivery windows will appear at checkout, subject to service accessibility for your shipping destination. All delivery timelines displayed at checkout or shared for your order serve purely as reference and do not represent guaranteed delivery dates.

3. Fulfillment & Shipping Origin

Depending on real-time inventory availability and your delivery destination, orders may be fulfilled and dispatched directly from our own facilities or trusted partner warehouses.

4. Shipment Tracking

Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking information, allowing you to monitor your tableware delivery status in real time.

5. Delay or Lost Packages

If your tracking information has not been updated for an extended period or your package appears to be lost in transit, please contact our support team promptly at service@homcovey.com with your order number. We will work closely with the carrier to investigate and provide a proper resolution.

6. Address Accuracy & International Orders

Please double-check your complete shipping address and contact information before finalizing your checkout to avoid delivery failures or package deviations. Address edits cannot be guaranteed once your order has entered the packaging and fulfillment stage. For cross-border shipments of our tableware products, local import taxes, customs duties, and clearance fees may be charged in accordance with the import policies of your destination country or region. All additional customs charges are levied by local authorities and are the responsibility of the recipient.

7. Contact Support

If you have any questions or require further assistance regarding shipping methods or delivery progress, please feel free to reach out through our official channels: